Moving from 'Learning' to solving a 'Real Business Issue'
Focus on solving a business issue
Learning returns the highest benefit when it is properly applied to solving real business problems. We recommend the line manager and the employee agree on measurable goals that will address known business issues.
The employee might then need to attend a development program such as this workshop. The objective is not just to attend a workshop, but rather to increase the employee’s business and financial acumen, and as a direct result of this development program, identify and help achieve specific, measurable, value-creating performance goals. To illustrate moving from learning-related goals to performance-related goals, we have prepared the following suggestions, which of course should be modified to meet the specific needs of the line manager and employee.
A business issue is on the table
Manager asks employee to solve the business issue
Training takes place with the issue in mind
Employee focuses on solving the issue
Employee reports outcome
Issue needs to be solved asap
Employee is unclear how to do that
Definition of KPIs to solve the issue
Training will be recommended to help solve the issue
Maybe a workshop
Maybe on-line
Employee addresses the issue with the newly acquainted knowledge
Employee shares how it was possible to meet the KPIs
Issue is solved
Value creating performance
Value-Creating Goal
After reviewing the financial statements Swiss Re you can now demonstrate this increased knowledge by preparing two short presentations for your line manager and/or team.
Suggested application tasks in order to meet the above-mentioned goal
The first presentation, the simulation of a major risk event and the potential financial impact on the financial statements of Swiss Re.
The second presentation, after comparing the financial statements of another insurance company and Swiss Re, highlight the major differences and reasons therefore, and any way these differences could be applied to Swiss Re.
Summary
Addressing business issues - in a context of learning - promises to produce impressive ROIs.
When we consider all the benefits and costs, this type of training/development investment creates significant value and provides impressive quantifiable returns, both for the employee and for Swiss Re. Therefore, this approach moves us far beyond "just learning something"; it focuses us on the positive business outcomes by quantifying the expected costs and resulting value creation.
Our Thoughts – the Return on Investment (ROI) Calculation
This activity promises a strong ROI of 114%
The sections below reveal our calculation.
Select each thought (+) to learn more about it.
Quantifiable value: Assume the increased knowledge from the above presentations have time saving impacts which can be translated into the following each year:
Time savings for the line manager - 4 hours for the year (US$250 per hour)
Time savings for the team – 5 hours for the year (US$170 per hour)
Time savings for employee – 12 hours for the year (US$170 per hour)
This equates to a total estimated 21 hours saved. This can be translated into a quantifiable yearly saving for each participant of approximately US$3,890 (4 hours x US$250 = US$1,000 + 5 hours x US$170 = US$850+ 12 hours x US$170 = US$2,040).
Non-quantifiable value: Besides these measurable values, there are also non-quantitative benefits of this development. These include higher accounting competencies of the line manager, team and employee, improved employee satisfaction as well as an overall higher market value of the employee, which creates additional overall value for Swiss Re.
Assume the cost of participating in the one-day training is US$600 which is the Swiss Re average cost.
Also assume the opportunity cost for being away from the desk for one day is US$1,400. Further assume one day of work is required to apply the findings and to achieve the above-mentioned performance goals, which adds an additional US$1,400 opportunity cost for not being productive.
Therefore, the total related cost of this learning investment is assumed to be US$3,400 (US$600 + US$1,400 + US$1,400).
The ROI in this case equates to a high 114% (US$3,890/US$3,400).
Don’t forget this ROI calculation is not considering the above-mentioned non-quantifiable value.
Additional savings could result since the savings could reoccur in subsequent years and the learnings from the training could be applied to other situations. In your own individual case, the numbers may differ, our intention here is to offer an example for creating your own ROI calculations.
Agree on your goal
Structured learning
Social learning
On-the-job learning
Select each light blue number to discover more.
Talk with your manager - Agree on an outcome based goal.
Prepare online.
Who is this for?
All job types and bands
Competency level:
Completing the training options will raise the competency level to "basic". Completing the "20%" and "70%" actions will raise the competency level from "basic" to approaching "proficient".
We suggest using the text below for your development goal:
"To be regarded as a person in your area who has a broad understanding of the US-GAAP accounting principles utilized by Swiss Re."
Avoid: Attend workshop xyz
What are the requirements?
Understanding basic accounting concepts are a prerequisite to attend. Completed online programs "Accounting – introductory" and "Accounting basics for finance professionals"
Class based. Get the basics quickly.
Formats:
Virtual Global Skype Workshop: 4 hours
Workshop for Bratislava only: 1 day
Duration: 1 day
Description: This workshop provides participants with a thorough understanding of the Swiss Re US GAAP financial statements – including both balance sheet and income statement – as well as underlying accounting concepts that have the most significant impact on these financial statements. The workshop provides explanations of the various accounting practices within each area which are followed by detailed examples for the participants to work through in groups. Topics are then brought together with an explanation of the results at the segment and global levels and an analysis of the key financial ratios.
Objectives: This program enables participants to:
Describe the key elements of the insurance company balance sheets and income statement
Outline the classification and accounting of the investment securities
Outline the accounting treatment both for life and P&C
Describe reserving practices used
List financial ratios specific to each of the topics and know how to interpret them
Discuss with a member of the accounting department the ways in which the US-GAAP accounting principles shape choices and decisions at Swiss Re
Schedule several lunches with a member of the accounting team and use these lunches as an opportunity to discuss selected accounting topics
Join an accounting online newsletter, distribution list or discussion forum, get yourself on a distribution list of major accounting bodies to be informed about latest changes
Attend Global Finance events which focus on accounting methods (for example, the Annual Accounting update from Group reporting) and learn from the experts
Identify an organization where you are a member or volunteer (e.g. football club, religious institution, social groups) and meet with their financial officer to discuss their accounting practices to test your understanding and to appreciate the differences in accounting
Practical assignments. Apply. Create value.
Recommended on-the-job assignments
Write two slides that describe the major US-GAAP accounting principles for re/insurance companies, present this and discuss that with a peer
Explain to a junior team member how insurance related US-GAAP accounting principles affects Swiss Re
Assume a major event (e.g. destruction of the most expensive building in New York, or a major tropical storm in Florida) occurs and calculate its assumed impact on Swiss Re's loss reserves, profit and loss statement and balance sheet from last year. Discuss findings with a member of the accounting team
Compare and contrast the financial statements of several insurance companies and Swiss Re: Discuss the findings with a knowledgeable peer
Research the meaning of each line items in a recent Swiss Re US-GAAP financial statement and explain these to a junior team member
Identify the key financial ratios important to corporate managers, clients, rating agencies, outside investors, and other stakeholders and present your findings to your manager