Moving from 'Learning' to solving a 'Real Business Issue'
Focus on solving a business issue
Learning returns the highest benefit when it is properly applied to solving real business problems. We recommend the line manager and the employee agree on measurable goals that will address known business issues.
The employee might then need to attend a development program such as this workshop. The objective is not just to attend a workshop, but rather to increase the employee’s business and financial acumen, and as a direct result of this development program, identify and help achieve specific, measurable, value-creating performance goals. To illustrate moving from learning-related goals to performance-related goals, we have prepared the following suggestions, which of course should be modified to meet the specific needs of the line manager and employee.
A business issue is on the table
Manager asks employee to solve the business issue
Training takes place with the issue in mind
Employee focuses on solving the issue
Employee reports outcome
Issue needs to be solved asap
Employee is unclear how to do that
Definition of KPIs to solve the issue
Training will be recommended to help solve the issue
Maybe a workshop
Maybe on-line
Employee addresses the issue with the newly acquainted knowledge
Employee shares how it was possible to meet the KPIs
Issue is solved
Value creating performance
Value-Creating Goal
Now that you understand how important Swiss Re’s integrated economic framework (EVM) is for guiding the business, and that the EVM approach has a major impact on decisions and results, recommend how one pending transaction could improve profitability by slightly changing either the structure of the transaction and/or its cost drivers.
Suggested application tasks in order to meet the above-mentioned goal
After reviewing the EVM reports demonstrate understanding of the key concepts and application within the Swiss Re environment by presenting three key ideas with XFT (Cross-functional team).
Present the findings after comparing and contrasting EVM and US-GAAP for a pending transaction, bearing in mind that higher volatility in US-GAAP reported earnings is expected due to a large number of accounting changes.
Identify the costs drivers related to one pending transaction which could have a negative impact on the EVM results.
Discuss and identify how to improve the underwriting or investment cost structures with a resultant improvement in EVM of at least 2%.
Summary
Addressing business issues - in a context of learning - promises to produce impressive ROIs.
When we consider all the benefits and costs, this type of training/development investment creates significant value and provides impressive quantifiable returns, both for the employee and for Swiss Re. Therefore, this approach moves us far beyond "just learning something"; it focuses us on the positive business outcomes by quantifying the expected costs and resulting value creation.
Our Thoughts – the Return on Investment (ROI) Calculation
This activity promises a strong ROI of 147%
The sections below reveal our calculation.
Select each thought (+) to learn more about it.
Quantifiable value: Assume that one unit of a pending transaction equates to US$250,000, which could be translated into a 2% improvement in profitability. The value therefore can be calculated this way: US$250,000 x 2%, which equates to US$5,000 in benefit.
Non-quantifiable value: Besides this measurable value, there are also non-quantitative benefits of this workshop. These include for example, enhancing finance and business acumen/competencies of the employee, creating better relationships with key brokers, and the creation of customer value and company differentiation, all of which often materialize over time.
Assume the cost of participating in the one-day workshop is US$600 which is the Swiss Re average cost.
Also assume the opportunity cost for being away from the desk for one day is US$1,400. Further assume that one day of work is required to apply the findings and to achieve the above-mentioned performance goal, which adds an additional US$1,400 opportunity cost for not being productive.
Therefore, the total related cost of this learning investment is assumed to be US$3,400 (US$600 + US$1,400 + US$1,400).
The ROI in this case equates to a high 147% (US$5,000/US$3,400).
Don’t forget this ROI calculation is not considering the above-mentioned non-quantifiable value.
Additional savings could result since the savings could reoccur in subsequent years and the learnings from the workshop could be applied to other situations. In your own individual case, the numbers may differ, our intention here is to offer an example for creating your own ROI calculations.
Agree on your goal
Structured learning
Social learning
On-the-job learning
Select each light blue number to discover more.
Talk with your manager - Agree on an outcome based goal.
Prepare online.
Who is this for?
All job types and bands
Competency level:
Completing the training options will raise the competency level to "basic". Completing the "20%" and "70%" actions will raise the competency level from "basic" to approaching "proficient".
We suggest using the text below for your development goal:
"To be regarded as a person in your area who is able to explain the concepts underpinning EVM and show how this can and should guide decision-making"
Avoid: Attend workshop xyz
What are the requirements?
Having completed the new 2018 version of the "EVM eLearning": Link
Class based. Get the basics quickly.
Virtual workshop: "EVM principles"
Duration: 4 hours, available everywhere (Skype)
Class-based workshop: "EVM principles"
Duration: 1 day (only in certain locations)
Speakers: Experts from Swiss Re’s Group EVM team
Description: This workshop uses exercises and case studies to cover all the relevant aspects of financial steering with EVM (“Economic Value Management”) from a general management perspective. It highlights the key impacts of decision making within the EVM framework on value creation of Swiss Re.
Objectives: This program enables participants to:
Outline the reasons for using the EVM framework
State the basic concepts of the EVM framework including the replicating portfolio construction
Describe the outline for value creation and measurement in underwriting activities
Describe the outline for value creation and measurement through investment activities
Distinguish between base cost of capital and frictional capital costs
Understand the basics of the EVM balance sheet and its differences to US GAAP
Discuss and debate the pros and cons of the concept of EVM with a knowledgeable peer
Illustrate the interaction between EVM, GAAP accounting and other approaches to assessing financial decisions at Swiss Re and discuss with your mentor
Schedule several lunches with the EVM team and use these lunches as an opportunity to discuss a selected ratings topic
Explain the difference between EVM and U.S. GAAP to a junior member of your team
Research the company intranet for EVM-related events (e.g. lunch and learn sessions) and attend an event to learn from the experts
Attend this program to deepen your understanding: EVM advanced (see next page)
Practical assignments. Apply. Create value.
Recommended on-the-job assignments
Analyze how EVM would affect the financial reporting on a pending (or already implemented) transaction and discuss your findings with a deal team member
Compare and contrast EVM with GAAP accounting and other approaches to financial analysis. Summarize on one page and discuss with EVM team members
Research the impact of EVM vs U.S. GAAP at Swiss Re in particular by reading relevant areas of the annual report and present your five key finding to your manager
Calculate the base cost of capital of Swiss Re, contrast it with frictional capital costs and present your findings to a member of the EVM team
Pinpoint the ways in which EVM shapes decisions at Swiss Re and discuss three examples with your manager
By studying the annual report of a key client, identify the impact their own EVM approach has on their business in order to highlight the ways in which other EVM approaches can impact decisions and results