Moving from 'Learning' to solving a 'Real Business Issue'
Focus on solving a business issue
Learning returns the highest benefit when it is properly applied to solving real business problems. We recommend the line manager and the employee agree on measurable goals that will address known business issues.
The employee might then need to attend a development program such as this workshop. The objective is not just to attend a workshop, but rather to increase the employee’s business and financial acumen, and as a direct result of this development program, identify and help achieve specific, measurable, value-creating performance goals. To illustrate moving from learning-related goals to performance-related goals, we have prepared the following suggestions, which of course should be modified to meet the specific needs of the line manager and employee.
A business issue is on the table
Manager asks employee to solve the business issue
Training takes place with the issue in mind
Employee focuses on solving the issue
Employee reports outcome
Issue needs to be solved asap
Employee is unclear how to do that
Definition of KPIs to solve the issue
Training will be recommended to help solve the issue
Maybe a workshop
Maybe on-line
Employee addresses the issue with the newly acquainted knowledge
Employee shares how it was possible to meet the KPIs
Issue is solved
Value creating performance
Value-Creating Goal
Thanks to your improved overall finance knowledge, you can better identify the questions that should be asked of a CFO, as well as better anticipate questions that might be asked by a CFO. By understanding and applying ‘corporate finance language’, you will be better able to apply Swiss Re’s capital management services and products to meet the client’s needs, with the ultimate goal to develop one new business opportunity and add it to the sales pipeline.
Suggested application tasks in order to meet the above-mentioned goal
After assessing and understanding the reasons why a client would buy ILS solutions, present your findings to a junior team member. Secondly, present then to your line manager the different ways in which ILS investors are seeking to access risk. Finally, discuss with your XFT Leader in order to prepare a discussion with a key client, highlighting the forms of financing situations in which ILS would be a particularly appropriate, or inappropriate.
Summary
Addressing business issues - in a context of learning - promises to produce impressive ROIs.
When we consider all the benefits and costs, this type of training/development investment creates significant value and provides impressive quantifiable returns, both for the employee and for Swiss Re. Therefore, this approach moves us far beyond "just learning something"; it focuses us on the positive business outcomes by quantifying the expected costs and resulting value creation.
Our Thoughts – the Return on Investment (ROI) Calculation
This activity promises a strong ROI of 294%
The sections below reveal our calculation.
Select each thought (+) to learn more about it.
Quantifiable value: Assume Quantifiable value: Assume that a unit of total sales goal in the market equates to US$100,000,000 which comprises 1,000 individual opportunities, the value of a new opportunity is imputed at US$100,000 (US$100,000,000/1,000).
We assume that the contribution from each new opportunity could be 5%. The value therefore can be calculated this way: US$100,000 x 5%, which equates to US$5,000 in benefit.
Non-quantifiable value: Besides this measurable value, there are also non-quantitative benefits of this workshop. For example, the value of enhancing finance and business acumen/competencies of the employee, plus the enhancement of work quality, all of which materialize over time.
Assume the cost of participating in the half-day training is US$300 which is the Swiss Re average cost.
Also assume the opportunity cost for being away from the desk for half a day is US$700. Further assume half a day of work is required to apply the findings and to achieve the above-mentioned performance goal, which adds an additional US$700 opportunity cost for not being productive.
Therefore, the total cost of this learning investment is assumed to be US$1,700 (US$300 + US$700 + US$700).
The ROI in this case equates to a high 294% (US$5,000/US$1,700).
Don’t forget this ROI calculation is not considering the above-mentioned non-quantifiable value.
Additional savings could result since the savings could reoccur in subsequent years and the learnings from the workshop could be applied to other situations. In your own individual case, the numbers may differ, our intention here is to offer an example for creating your own ROI calculations.
Agree on your goal
Structured learning
Social learning
On-the-job learning
Select each light blue number to discover more.
Talk with your manager - Agree on an outcome based goal.
Prepare online.
Who is this for?
Recommended as an introduction to the topic in particular for client managers / underwriters. Open to all client facing roles
Competency level:
Completing the training options will raise the competency level to "basic". Completing the "20%" and "70%" actions will raise the competency level from "basic" to approaching "proficient".
We suggest using the text below for your development goal:
"To be regarded as a person in your area who is able to articulate the benefits, use and limitations of alternative capital and ILS in the context of reinsurance" (Disclaimer: Providing advice to clients is a regulated activity).
Avoid: Attend workshop xyz
What are the requirements?
Good understanding of reinsurance solutions, basic finance concepts are also a prerequisite to attend. Attending the workshop "Fundamentals of insurance finance" meets this prerequisite.
Class based. Get the basics quickly.
Virtual workshop: "Alternative capital, strategic risk transfer options & ILS"
Duration: 3 hours
Description: The workshop establishes a deeper understanding of Alternative Capital, strategic risk transfer options and Insurance-Linked Securities (ILS).
In particular, the use of Alternative Capital in the reinsurance market is examined, exploring the varying product offerings and driving forces behind the recent influx of Alternative Capital.
In addition, the catastrophe bond product is discussed in more detail.
Finally, the role of ILS as a hedging instrument for Swiss Re is explained.
The workshop is complemented by case studies.
Objectives: This program enables participants to:
Understand the motivations of investors in the Alternative Capital space
Appreciate the different products providing investors with access to risk
Obtain an overview of the cat bond structure, trigger types and market
Identify the reasons why a sponsor may use ILS instead of traditional reinsurance
Build an opinion on the global impact of Alternative Capital on the insurance market
Talk to client managers within the company about Swiss Re’s experience with Alternative Capital and capture the points they rais
Explain Alternative Capital in simple terms to a family member (fun activity – but probably not easy)
Schedule a lunch with a knowledgeable colleague from the ILS team or Retro & Syndication team and use this as an opportunity to discuss related topics and to deepen your understanding
Identify how Swiss Re uses the Alternative Capital market and present your findings to your mentor. Ask specific questions to deepen your understanding
Research recent topics or transactions in the Alternative Capital space, and present your findings to a knowledgeable peer
Create value by applying the findings so far. Implement what you have learned. Recommended on-the-job assignments:
Review the purposes of these securities from the point of view of sponsors and highlight in detail why investors are interested in these kinds of securities, incorporating the limitations of the existing marketplace. Present your findings to a member of the ILS team
Analyze reasons why a client would buy ILS solutions (e.g. consider P&L, balance sheet, credit risk, liquidity, and non-economic factors etc.) and present your summary to a junior team member
Compare different ways in which ILS investors are seeking to access risk, and develop a view on the potential for disintermediation in the reinsurance value chain. Discuss with your recommendations with your manager
Propose to a senior ILS expert ways to increase sales of ILS (or other Alternative Capital) products, specifying potential clients, the products that might be appropriate for them, and any suggested sales strategies
Prepare a discussion with a key client of the situations in which ILS would be a particularly appropriate – or inappropriate – form of financing. Pre-discuss your findings with your XFT Leader