Moving from 'Learning' to solving a 'Real Business Issue'
Focus on solving a business issue
Learning returns the highest benefit when it is properly applied to solving real business problems. We recommend the line manager and the employee agree on measurable goals that will address known business issues.
The employee might then need to attend a development program such as this workshop. The objective is not just to attend a workshop, but rather to increase the employee’s business and financial acumen, and as a direct result of this development program, identify and help achieve specific, measurable, value-creating performance goals. To illustrate moving from learning-related goals to performance-related goals, we have prepared the following suggestions, which of course should be modified to meet the specific needs of the line manager and employee.
A business issue is on the table
Manager asks employee to solve the business issue
Training takes place with the issue in mind
Employee focuses on solving the issue
Employee reports outcome
Issue needs to be solved asap
Employee is unclear how to do that
Definition of KPIs to solve the issue
Training will be recommended to help solve the issue
Maybe a workshop
Maybe on-line
Employee addresses the issue with the newly acquainted knowledge
Employee shares how it was possible to meet the KPIs
Issue is solved
Value creating performance
Value-Creating Goal
As a direct result of your increased investment expertise, prepare and deliver a presentation for your line manager and/or your team on the differing yields from various asset classes.
Suggested application tasks in order to meet the above-mentioned goal
After reviewing the Swiss Re investments reports and financial statements determine the overall performance of Swiss Re’s investment portfolio. Once you have understood the components of the overall performance, present your findings for each investment class and why a particular asset class is yielding an above average return or why an asset class is returning below average. Recommend a possible re-allocation of the investment portfolio that could increase the investment income without unnecessarily sacrificing liquidity or safety.
Summary
Addressing business issues - in a context of learning - promises to produce impressive ROIs.
When we consider all the benefits and costs, this type of training/development investment creates significant value and provides impressive quantifiable returns, both for the employee and for Swiss Re. Therefore, this approach moves us far beyond "just learning something"; it focuses us on the positive business outcomes by quantifying the expected costs and resulting value creation.
Our Thoughts – the Return on Investment (ROI) Calculation
This activity promises a strong ROI of 148%
The sections below reveal our calculation.
Select each thought (+) to learn more about it.
Quantifiable value: Assume the possible reallocation of the investment portfolio would add additional investment income. If the annual Swiss Re investment income is approximately US$4,000,000, a two-tenth of one percent (0.002) increase in investment income would bring an additional $8,000 to the company.
Non-quantifiable value: Besides these measurable values, there are also non-quantitative benefits of this training. For example, reduced auditing risk exposure (this area of the business is prone to auditing risk due to the complexities and having sufficient knowledge ensures employees get it right at the beginning). Also remember the value of enhancing finance and business acumen/competencies of the employee, plus the enhancement of work quality, which often materialize over time.
Assume the cost of participating in the two-day training is US$1,200 which is the Swiss Re average cost.
Also assume the opportunity cost for being away from the desk for two days is US$2,800. Further assume one day of work is required to achieve the above-mentioned performance goal, which adds an additional US$1,400 opportunity cost for not being productive.
Therefore, the total cost of this learning investment is assumed to be US$5,400 (US$1,200 + US$2,800 + US$1,400).
The ROI in this case equates to a high 148% (US$8,000/US$5,400).
Don’t forget this ROI calculation is not considering the above-mentioned non-quantifiable value.
Additional savings could result since the savings could reoccur in subsequent years and the learnings from the workshop could be applied to other situations. In your own individual case, the numbers may differ, our intention here is to offer an example for creating your own ROI calculations.
Agree on your goal
Structured learning
Social learning
On-the-job learning
Select each light blue number to discover more.
Talk with your manager - Agree on an outcome based goal.
Prepare online.
Who is this for?
All job types and bands
Competency level:
Completing the training options will raise the competency level to "basic". Completing the "20%" and "70%" actions will raise the competency level from "basic" to approaching "proficient".
We suggest using the text below for your development goal:
"To be regarded as a person in your area who is able to explain the meaning of key investment terms and summarize Swiss Re's investment approach and performance".
Avoid: Attend workshop xyz
What are the requirements?
Knowledge about basic finance concepts are a prerequisite to attend: e.g. the workshop "Fundamentals of insurance finance" meets this requirement.
Class based. Get the basics quickly.
Workshop: "Investment management in a modern insurance business"(Bratislava only)
Duration: 2 days
Description: Effective capital management is vital for any insurance company. An integrated approach to managing assets and liabilities is a key part of this. This workshop focuses on how the asset side of an insurance company balance sheet can be constructed to match the liability structure
Objectives: This program enables participants to:
Explain the different types of investments available
Determine how to price a bond and calculate its yield
Assess the risks inherent in different bond structures and other types of investment asset classes and instruments
Explain how bonds can be used to construct a replicating portfolio
Evaluate the role of equities in building a diversified portfolio
Calculate duration to match the liability structure
Explain how derivatives can be used to supplement traditional asset classes in building an appropriate portfolio
Speak to an internal expert about how Swiss Re constructs its investment portfolio and ask clarifying questions
Speak to an internal expert to discover Swiss Re’s approach to ALM
Speak to the EVM team to find out how investment return is allocated between different areas e.g. underwriting and asset management
Schedule a few lunches with a knowledgeable colleague from AM and use this as an opportunity to discuss related topics and to deepen your understanding
Use Swiss Re's financial statements and other sources to explain to a junior colleague why Swiss Re's investment performance has changed from the previous accounting period
Examine the recent returns offered by various asset classes, including fixed income, equities, real estate, and various alternative investments. Discuss with a peer how appropriate investments in these assets classes are for Swiss Re
Read a number of newspaper and magazine articles to determine current trends and developments in global financial markets and share your findings with a peer
Practical assignments. Apply. Create value.
Recommended on-the-job assignments
Identify and explain to a colleague what the implications of negative interest rates are for Swiss Re and to its clients
Find out what is the average duration of Swiss Re's assets and liabilities and develop a view about this. Discuss your insights with your mentor or manager
Analyze the breakdown of Swiss Re's investment portfolio using recent financial statements and share your findings with your mentor or manager
Use Swiss Re's financial statements and other sources to explain to a junior colleague why Swiss Re's investment performance has changed from the previous accounting period
Explain to a few colleagues how investment management contributes to the overall performance of Swiss Re
Consider the asset split between CorSo and Reinsurance and Life Capital to understand key differences in asset allocation and share your findings with your mentor
Compare the investment management portfolios of several insurance companies and see what asset classes and asset weightings are seen in each portfolio