Moving from 'Learning' to solving a 'Real Business Issue'
Focus on solving a business issue
Learning returns the highest benefit when it is properly applied to solving real business problems. We recommend the line manager and the employee agree on measurable goals that will address known business issues.
The employee might then need to attend a development program such as this workshop. The objective is not just to attend a workshop, but rather to increase the employee’s business and financial acumen, and as a direct result of this development program, identify and help achieve specific, measurable, value-creating performance goals. To illustrate moving from learning-related goals to performance-related goals, we have prepared the following suggestions, which of course should be modified to meet the specific needs of the line manager and employee.
A business issue is on the table
Manager asks employee to solve the business issue
Training takes place with the issue in mind
Employee focuses on solving the issue
Employee reports outcome
Issue needs to be solved asap
Employee is unclear how to do that
Definition of KPIs to solve the issue
Training will be recommended to help solve the issue
Maybe a workshop
Maybe on-line
Employee addresses the issue with the newly acquainted knowledge
Employee shares how it was possible to meet the KPIs
Issue is solved
Value creating performance
Value-Creating Goal
Given a stronger taxation knowledge, once the client’s needs have been identified and after discussion with BD (the unit Business Development), create value for the business by
identifying the optional tax structure for a transaction, and
identify tax risks of 2 recent transactions,
mitigate task risks and punitive damages. Discuss these points with your XFT leader, BD, or your local tax expert.
Suggested application tasks in order to meet the above-mentioned goal
After selected client meetings, consider any specific tax matters raised and provide at least one suggestion of a possible solution. (However, it is important that advice on tax matters is avoided, thereby preventing any potential legal ramifications for litigation against Swiss Re). Your suggested solution should be presented to a client executive. From these findings a series of tangible actions should now be followed through with the ultimate goal to add one of your ideas to the business pipeline.
Summary
Addressing business issues - in a context of learning - promises to produce impressive ROIs.
When we consider all the benefits and costs, this type of training/development investment creates significant value and provides impressive quantifiable returns, both for the employee and for Swiss Re. Therefore, this approach moves us far beyond "just learning something"; it focuses us on the positive business outcomes by quantifying the expected costs and resulting value creation.
Our Thoughts – the Return on Investment (ROI) Calculation
This activity promises a strong ROI of 304%
The sections below reveal our calculation.
Select each thought (+) to learn more about it.
Overall benefits include:
mitigate tax risk,
avoid punitive damages in the tax area
help clients to maintain a competitive advantage in large transactions
Quantifiable value: An initial cost estimation of dealing with an average tax issue in the financial services industry may add up like this:100 hours work is needed for internal remediation (170.- * 100); plus US$ 500’000 need to be calculated for external cost.
Participation in this program reduces the risk of encountering tax issues by 1% , which calculates the follows: US$170*100 +500,000*0.01=US$5,170.
Non-quantifiable value: Besides this measurable value, there are also non-quantitative benefits of this workshop. For example, the value of enhancing finance and business acumen/competencies of the employee, plus the enhancement of work quality, which often materialize over time.
Assume the cost of participating in the one half-day training is US$300 which is the Swiss Re average cost.
Also assume the opportunity cost for being away from the desk for half day is US$700.We can assume that half a day of work is required to apply the findings and to achieve the above-mentioned performance goal, which adds an additional US$700 opportunity cost for not being productive.
Therefore, the total cost of this learning investment is assumed to be US$1,700 (US$300 + US$700 + US$700).
The ROI in this case equates to a high 304% (US$5,170/US$1,700).
Don’t forget this ROI calculation is not considering the above-mentioned non-quantifiable value.
Additional savings could result since the savings could reoccur in subsequent years and the learnings from the workshop could be applied to other situations. In your own individual case, the numbers may differ, our intention here is to offer an example for creating your own ROI calculations.
Agree on your goal
Structured learning
Social learning
On-the-job learning
Select each light blue number to discover more.
Talk with your manager - Agree on an outcome based goal.
Prepare online.
Who is this for?
All job types, both client facing as well as supporting functions. All band levels
Competency level:
Completing the training options will raise the competency level to "basic". Completing the "20%" and "70%" actions will raise the competency level from "basic" to approaching "proficient".
We suggest using the text below for your development goal:
"To be regarded as a person in your area who is able to identify and react appropriately to any risk related to financial reporting accuracy"
Avoid: Attend workshop xyz
What are the requirements?
None – but a solid understanding of corporate finance is surely helpful.
Class based. Get the basics quickly.
Title of this virtual session: "Introduction to taxes"
Duration: 2 hours (including a break)
Description: This workshop provides an insight into the world of taxation wit ha focus on our industry and provides relevant dialogue regarding the importance of tax to Swiss Re and to clients. The session will enable participants condense tax related information out of financials and to identify main tax issues that are relevant for clients. In addition we will focus on specific topics:
Permanent Establishment Discussions
Transfer Pricing principles
Significant Changes in the legislation with a focus on Asia
Tax transparency
Large transactions and tax aspects
Quick summary of regional tax changes (US, EMEA, APAC)
Your local tax experts in the regions
Objectives: This programme will enable participants to:
Understand pressing tax issues with an impact on the industry
Enables individuals to elaborate on clients tax issues
Take this learning to the next level by exchanging with others. Here are recommended social learning activities:
Discuss relevant implication that you have identified for clients with Group Tax representatives
Involve tax in the development of new products and in pricing to optimize your pricing position, tax might give opportunities to strengthen your position compared to competitors in the market
Follow up on tax development in the press
Reach out to our tax experts to get support on understanding when our business activities may trigger double taxation issues
Use informal opportunities to learn more about the Tax Team and focus on topics together with the team from a tax perspective, to deepen your understanding
We offer the Group tax service catalogue, where you can find details about the key responsibilities and advisor for each particular tax area
Practical assignments. Apply. Create value.
What do I get out of it?
What’s in it for me (WIIFM)?
Knowing about tax and its implications on reinsurance is important – this module helps to step up in this area
Create value by applying the findings so far. Implement what you have learned.
Recommended on-the-job assignments:
Develop into a sound sparring partner in client meetings (including tax)
Before preparing for a client meeting, think about potential tax issues and if needed discuss with a tax specialist
Explain tax issues raised by the client to a tax specialist and if possible try to convert these issues into business opportunities by talking with your XFT leader (don’t advise clients about tax matters)
Discuss your suggested solutions with a client executive and use their feedback to refine your analysis and proposals
Understand what is driving clients thoughts on tax, especially any pressing tax matters and enter into high level discussions with your XFT and your tax experts at Swiss Re
Ask for an opportunity to have a rotation and/or a pit-stop within the tax department