Active Listening - Practise Active Listening

You need to be a good listener to support your clients and colleagues effectively. Developing this skill will enable you to draw information from your clients and understand how best you can support them.

The following tips will help you to practise and improve your active listening skills:

Listen to your clients; don’t just wait to speak

Hold eye contact

Maintain a good posture

Nod periodically to encourage your client to speak

Mirror the speaker’s body language to show interest

Allow speaker to complete entire thoughts

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Active Listening Techniques

Active listening involves paying close attention to what the other person is saying, asking questions, clarifying doubts and restating what you hear.

Select the PDF icon to learn about the features of active listening techniques.