We understand that there could be certain barriers to good communication. Let’s learn more about them so that you can better prepare yourself to face any situation with your client.
Here are the key takeaways of this module for your easy reference.
Select PDF icon to review the key takeaways.
Time constraints
Time! If only we had more of it. Especially working in a busy practice, it can be hard to allow enough time to talk to your clients individually. Here showing some time management tips and tools for you to plan your schedule better.
Does it feel like you have no time in the day? Maybe you are trying to do everything.
Prioritising your workload can keep you focused on what you really need to complete, thus achieving your day’s milestone.
Physical environment
A clinical setting is not always the most appropriate setting for difficult conversations. In a clinical setup, often the lighting is harsh, and an examination table dominates the room. Creating an alternative setup is challenging but your clients are likely to feel more comfortable in a less clinical setting.
Research conducted in human healthcare settings shows that patients will feel more relaxed when they find elements that they can control, such as, allowing the patient or the family members sitting in the reception to choose a certain TV channel that they prefer.
You may want to consider the following:
Use warm, welcoming elements, such as wood or faux wood furniture and flooring.
Choose paint colours that are pleasant and calming, such as greens, blues, golds and warm neutrals.
Avoid bright or alarming shades like red, orange and yellow.
Try table lamps and dimmer lighting options in waiting rooms.
Opt for soft, comfortable furniture in waiting rooms.
Offer extra seating in exam rooms so that you can speak with your client sitting down.
Play soft music.
Incorporate natural elements, such as plants, river stones, flowers and fish tanks into waiting areas.
